Reducing benefit-related support request volume through Lean Six Sigma
Liam Murphy is a Knowledge and Training Analyst with UBC’s Integrated Service Centre (ISC). Applying his knowledge of Lean Six Sigma, Liam implemented updates to several Workday training courses that contributed towards a 40% decrease in the volume of benefit-related support requests over the 12-month period from December 2021 to December 2022.
Continuing to measure your Lean Six Sigma Yellow Belt project
Now that you have submitted your Lean Six Sigma Yellow Belt report for your certification, you are encouraged to monitor the results that you have set in your goals on a quarterly basis. Operational Excellence has created a BRM SharePoint site to post the tracking of your results. Your results are due on April 15, 2023 for the reporting period of January 1–March 31, 2023.